Never forget that you’re selling to people.

Sales are the backbone of every successful company and it’s always a good idea to study up on how to improve your sales ability through one to one communication.  In order to thrive, sales must engage personally though not necessarily in person – this concept is not always easy to grasp.  You can create personal engagements with the use of specific content that is relevant to the folks your sending it to.  This information could be in an email, tweet, landing page, text, or phone call.  Your not communicating to a company, your conversing with a person who has their own fears and concerns that you need to address.  Just because they aren’t sitting across from you doesn’t make the fear disappear.  It’s in you best interest to find out what their concerns are so take the time to do so.

Learn to say no

All leads are not created equal – not every customer is a fit. The sooner that you learn this and put it into practice, the quicker you will be able to move on to clients that are going to help you produce references and generate flows of revenue. Marketing will qualify through lead scoring in an attempt to let you know which targets have higher probability for you. Actionable insight is key for one to one sales communication. You need to learn to decipher who is a prospect in the market to buy your product and who will just waste your time. Look for the trigger event.  Just because they downloaded a paper does not make them a lead. It might sound harsh but time is money and yours does matter. Do not get clogged up with prospects you know cannot or will not be interested in your product.

Close the Right Thing

Have you ever been asked for a commitment way to early in the process?  I always think of car sales asking me – “how can I get you to buy today?”.  Instead of using a static tactic, try getting a smaller commitment instead. Not a commitment to buy, but a commitment for more of your prospects time for one to one communication, in return you give the prospect more of your time. Use this time in a persistent manner to show them more of your value, customer successes, or examples of your services that they care about. The less pressure you put on them, the more likely they are to want your services. There is no excuse to not ask for a commitment – just make sure its the right one.

Timing is Everything

They may be the right prospect however they are not primed to buy. You may think it’s a bad idea to push them back to Marketing to include them in a nurturing campaign and that you need to control the flow. Talk yourself out of it, control is an illusion and the prospect is already searching the web for data points.   You (may) run no risk at this stage of pushing back to Marketing with a request to nurture. I always felt its worth the risk as you need to be focused on time management.  You have prospects that are primed to buy and you need to be talking to them.  This point is VERY specific to the prospect and you need to be very conscious of what you are doing. Marketing groups will electronically communicate with the prospects until they pop up again with a more specific interest that you can personally address.

Skip the Company History

Prospects do not necessarily care about how your company was founded and how much of a profit you made last year. Keep your presentations relevant to the them and their concerns. Get the prospect emotionally involved with personal stories relating to the benefits of your products of services. Mention their competitors and or friends on Linked In that are using your products. Make your prospect feel like they have to have your product or they will be left out. It’s about them – not your company.

Give Them a Laugh

No one wants to buy a product from someone who is not excited or enthused about what they are trying to sell. People can tell when you’re passionate – it’s hard to fake – so relax with them. Do not focus on how you are going to sell your prospect, but instead focus on the value you are delivering and how you can motivate them to understand your services and the fit between you both – one to one.

Sales One on One Communication

Most people want to feel like they are special and indeed, every prospect is unique and special in their own way. Let them know how you can provide one on one personal service through tailored messages based entirely upon their requirements and interest characteristics.

Building Trust through Content

Before you can sell your services to a customer, you need to build a relationship. In business, the relationship between the salesperson and the customer is based on a foundation of trust.

One of the easiest ways to generate profitable publicity and to build a foundation of trust is to establish yourself as an expert in your niche. The point is to create a reputation as being the source for information about your product or service. – and the best way to provide information is via content.

Here’s six ways to use content to increase sales:

Be the Expert

First impressions are everything, and chances are your customer will first ‘meet’ you on your website. In a study by FOCUS two-thirds of a prospects mind is made up prior to engaging a sales rep. So be sure to fill your site with content that establishes you as a well-informed authority on your product or service. Your website should not be a supermarket of content with relevant  information buried under layers of lingo and buzz words.  Creating landing pages which are specific to the individuals you are trying to converse with is important.  This is the cornerstone of trust.

Don’t Sell, Teach

People love to buy stuff, but they hate to feel sold. Avoid this turnoff and focus your content as providing information. Fill your website with educational, tutorial-style content that will decrease sales resistance. Create content that allows the viewer to self direct their education. Consider using Video, PDF’s, Slides, Pictures, Lists and anything else that will speak to them about their concerns.

Don’t Just Tell, Show

Video is an excellent way to provide engaging content to your potential clients in a unique format. Consider making a how-to video. If you make a demonstration video, the content should focus on the benefits of the product or service.  Video does not have to be overly produced consider – business casual video.  Clean and clear recordings with good audio conveys and honest and direct approach which will be appreciated.

Engage

Follow blogs and social media sites that deal with your product or service to see what customers are talking about. And then engage with them in a conversation by offering pointers, answers and advice.

Write for Others

Chances are there’s a trade publication, blog or site dealing with your sector. Why not write a guest article for it? Just make sure the article doesn’t preach but provides valuable information to the reader.

Don’t Forget SEO

When writing your content, don’t forget to make sure it’s search engine optimized. Customers will only find you if you show up on the search engine results!

Customer testimonials are typically hard to get. I thought I’d list a quick way that I have gotten video testimonials from customers in the past using flip cameras and dropbox.

1. Step one buy some video cameras Kodak Playtouch ($179) or Flip Cameras ($80) with your loaded logo (as of today you still can) – see picture to the right.
2. Step two send the cameras to your clients with an email & document asking them to find a quiet room that’s well lit.
3. Step three ask them to turn the camera on, sit in front and read the questions aloud and then answer (its also helpful to send a “best practices how to record”).
4. Step four ask them to upload the raw footage to your dropbox folder you have just shared with them – or ship the camera back.
5. Step five edit the video down to under 1:00 in total time.
6. Step six load the content to your site with appropriate tracking codes to see who watches and what they do next (don’t forget a call to action).
7. Step seven ask for their final approval and tell them to keep the flip as a gift.

Marketing should exploit the immediate connection and effectiveness of using video in their referral process. Video is an effective and simple way to make a connection. These types of clean videos come across as very honest as there is very little “production”. I’ve gotten five testimonials completed in 30 days using this method.

It might be obvious to some but the web is becoming a broadcast system. People love consuming content this way and it really has an impact. You don’t need large budgets or time to enable this component of your demand generation marketing engine.

In this post we thought we’d highlight a common scenario some refer as the “Dead Zone”.  A prospect has indicated interest in some way and now you’re trying to connect.

It’s never pleasant waiting for the phone to ring and most successful people don’t. Everyone does occasionally wonder why some folks just won’t call you back. Are you struggling to get your calls returned? Are you becoming frustrated with empty promises to ‘call you back’? Try these five simple tips to increase your call backs:

Capitalize on Trigger Events

According to Craig Elias, the key to getting a prospect to call you back is to capitalize on what he refers to as ‘trigger events’. “When you cold call someone in attempt to sell them something, you’re interrupting that person’s day,” says Elias. “The dominant instinct is always going to be for that person to find any reason to get off the phone and get back to what they were doing.” At the beginning of the call or prior to it, you want to find out if there has been a trigger event – or whether or not they are already talking to the competition. If so, that means there’s an opening and you need to capitalize on this immediately.

Reference Referrals Up Front

According to Jill Konrath, the single best way to keep prospects listening is to start the conversation by mentioning the name of a respected colleague. If you do this on a message machine, chances are they will call you back.

Do Your Homework

Konrath further suggests that doing your homework – and letting your prospect know you did your homework – also increases the chance of a callback. “Let them know you prepared for this call by researching their business,” she says.

Use Your Script as a Foundation

Any salesperson knows that the script is an essential sales tool – helping you stay focused.  It’s a game of permission, so every word counts.  Your first statement earns you the next 15 seconds.  That 15 seconds leads to 45 more seconds. The first 45 seconds leads to the next minute and so on.  Scripts are guides – not the end all be all and must be used as a reference not verbatim.

Create a Deadline

Finally, as Anneke Seley points out, after every conversation you should end with an agreement from the prospect outlining the next steps. And always include a date for when these steps will be accomplished. That way, when the time for the follow up call comes around the prospect will be expecting it.

In the end combining all materials (triggers, referrals, homework, scripts, deadlines)  and their sub-components can earn you enough trust with a prospect to continue the discussion.

Links to reference materials on Amazon.com:

• Shift: Harness The Trigger Events That Turn Prospects Into Customers
• SNAP Selling: Speed Up Sales & Win More Business with Today’s Frazzled Customers
• Sales 2.0: prove Business Results Using Innovative Sales Practices and Technology 

David Meerman Scott just launched his revised & updated book The NEW RULES of MARKETING & PR (Click to buy).  If you haven’t read it you should.

In it David talks about the creation of a video category called business casual (page 252). He explains that video in all its forms need not be the high production difficulty and cost you’ve come to expect from “formal video”.  David goes on to make several points

1. You can produce simple low cost engaging content that works/converts.
2. Do not create poorly shot video, with bad lighting and editing – there is a baseline.
3. He is “convinced that the trend towards casual content means that consumers want to get closer to the organizations they do business with”.
4. Informal “telling it like it is – will make us more efficient”

One additional learning that David and our customers have stressed is -

Trust.

Business Casual video is honest. You’re standing out there on your own with no fancy backgrounds nor teleprompter.  People love the directness and the honesty that comes through the simple format.  We find that people appreciate it and are therefore willing to advance to conversation with such a forthright individual that’s focused on the content delivered.

Never forget that no matter how produced your video is – the content must be authentic and engaging. That is what converts visitors. The business casual content is easily produced on small high definition capable cameras (Cisco Flip, Kodak Zi8) that are simple to use and cost less than $80 to purchase. The quality is fantastic and as of this post Flip cameras are still online for sale.

Here is an example of business casual video content –

Today, when visitors see this business casual content they find it genuine and engaging. The results are excellent and the more you do it the easier it gets.

Bad First Date

There are many companies out there that provide the ability to create drip campaigns in marketing automation platforms (see: Eloqua, Marketo, Pardot, Silverpop). Supporting this capability are many sources that will refer to statistics.  These statistics say that anywhere from 7 and 20 repeats are required for any communication to gain consideration access.   Interestingly enough a personal dating stat from VIDA (Virtual Dating Assistant)  gave an “estimate of between 5 and 15 emails” before a meeting in person was accomplished.

After all thats what we are trying to do right?..get that first meeting (date)?

More often than not drip campaigns are still created in an impersonal way and its difficult to “fake” an engagement attempt.  Marketers are considering it a time saving device as opposed to a conversation with people. Most marketers will try to change messages based on profiles, activities with varying offers creating more and more as the campaign progresses.  Drips need to be thoughtful and comprehensive based upon participants within the actual campaign in a well thought out manner.  If your just going to link a bunch of templates together, don’t – you won’t win a lot of fans – nor get a second date (unless your lucky).

I speak from personal experience (names are not used to protect the guilty).  I received an email after I requested a download from a site that I was interested in.  I have no problem filling in a form for a company that I would like to stay linked to.  The first email was the obligatory “Thanks” and was totally expected.  The second arriving a day later was way off topic to anything I was interested in.  The third (arriving the next day) was an offer I’m not ready for yet. The forth got annoying as I’m unclear if they really understand what I was looking for.  The fifth made me opt out as it had nothing of value.  As a consumer and a seller its on both of us to uncover whether we are a match. Sending a generic marketing mail is not going to help me make a decision unless you address MY concerns. One to one communication will work as long as it’s specific, relevant, and timed properly.

Please end the torture, treat me like a human being not a notch in you sales/marketing belt. I want a relationship not a date and if its a fit, great… otherwise move on.

CHALLENGE: GETTING MORE WEBINAR REGISTRANTS

As we all know, breaking through and getting prospects to respond to webinar invites is getting harder given the inbox overload that most people are experiencing.
For Building Engines, they were looking for new ways to draw people into webinars and adding video seemed like a cost-effective solution. The goal was simple and easily tested add a short video promo to their traditional webinar promotion (through email) and see if it converts more attendees.

SOLUTION: SEND A WEBINAR PROMOTION APP

Building Engines used the VisibleGains webinar promotion application with coaching and best practices for one of their campaigns. In just a few hours, Sarah was able to script, shoot, and build a webinar promotion video app to include in her campaign. She featured the video app in her email and on her landing page.

Click Here To See How IT Worked

RESULTS: LARGE GROWTH IN WEBINAR SIGN-UPS

For this campaign, Building Engines was able to generate an immediately measurable impact. The key results were:

• 13.8% click-through rate for the 11,000 email send which was almost double the prior webinar*s click-through rate of 7%
• Quadruple the number of registrants over the prior month with the second highest total registrants in a webinar to date
• 65% of the audience was Highly Engaged during the webinar

Since this first video app with VisibleGains, Sarah has created a number of other VisibleGains videos for her webinars with continued success.

I am often asked what has changed that is driving the use of video for sales and marketing. That had me thinking a lot about the big factors that drive change. Quite simply, to drive dramatic change, three  things need to happen:

1. a dramatic change in technology,
2. developments that leverage that technology to meet a new, previously unmet business need and,
3. getting people to realize that the impossible or difficult is really possible (the inertia and ignorance factor).

So, why is text still the predominant medium for business communication, especially for web-based marketing and sales?

Let’s look at what made text so easy. Early on, we drew pictures on walls to communicate.  The first printing system was invented in China in 593 AD.  It took an additional 800 years before Gutenberg (1441) made mass distribution possible.  You could now take the work of an author and mass produce it.

From there we needed the authoring side to grow up, so we got paper and pen to become cheap. Educated people learned how to read and write. While many people could write, they did not all become authors, as the cost of distribution and production were still very high. They needed a publisher, who had to accept their work.

Eventually, the Internet came along and made the marginal cost of distribution zero.  Software developed on the authoring side (WordPress, for example) to make it easy for people to  write for a Web  audience. Google made it easy for people to find your work (we no longer needed a book store or library system). It was the new Dewey decimal system.

So, let’s look at video. Let’s define it first – its site, sound and motion. We began with silent movies – pictures telling the entire story. That was about 100 years ago. The primary use was to make movies for entertainment, as the equipment was really expensive. The use of video exploded as entertainment on the big screen and television, along with the largest companies using it for commercials or doing a corporate video . Eventually, consumer versions (yes, the ones with movie film) were developed, and everyone made home movies. There was no editing; viewers just watched everything caught on tape.

Today, we have cheap cameras that can capture beautiful, high-definition video.  Bandwidth is cheap so most business users can view it. But the challenge remains on what and how to create video for business sales and marketing. So, we need to learn. Also, the software needs to advance so that content creation using video can become simpler, cheaper, and of higher quality.

There are cheap editing tools, but for most the learning curve is too high. The question is how to easily create good content and marry it with cheap distribution . How do you teach people to create the video? That is what we have learned. The tools are there–but like the use of a PC, you need to educate people that it can be easy and worthwhile.

http://www.flickr.com/photos/newsbiepix/ / CC BY 2.0

If you were not among the standing-room-only crowd in Waltham yesterday, you missed a great panel discussion with Tim Bradbury, American City Business Journals; Joe Chernov, Eloqua; Judy Gern, Constant Contact; David Meerman Scott, best-selling author; and Dave Toole of MEDIAmobz.  Our own Cliff Pollan moderated the session.

The event, sponsored by VisibleGains, Business Wire and MEDIAmobz, and graciously hosted by Constant Contact, generated many insights about the use of video. In fact, there was so much valuable content that we’ll likely explore topics in more detail in upcoming blog posts.  For now, however, we wanted to recap some of the important observations from the event in the hopes that it will spark ongoing dialogue.

Here are seven things you’ll want to know right away:

Video is no longer a novelty; it’s a necessity. 100% of those in attendance have watched a business-related video. If you’re trying to sell to any of the more than 100 attendees who were in the room (or companies like them), video would be a great tool.

Video is the new literacy.  According to Dave Toole from MEDIAmobz, “we’re just seeing the beginning” of video storytelling. Brands are using it for new product introductions, customer testimonials and to capture real people using their products.

Video has proven power down the marketing funnel. David Meerman Scott underscored the ability for video to drive higher conversion numbers. It’s not just an awareness-builder, it’s a lead generator and sales closer.

Prospects who consume video convert at higher rates. Judy Gern from Constant Contact shared her company’s experience with video, revealing that prospects who consume video become customers at a much higher rate.

A company of authors is a boon for SEO. Joe Chernov from Eloqua said companies should encourage more content contribution, especially optimized video. More authors, including video subjects, within your company means stronger search performance.

Soon everyone will be video “talent.” Cliff Pollan predicts that someday soon “we’ll all be talent.” At one point we all learned Powerpoint to communicate.  Soon we’ll all learn to communicate better through video.

Video is key to the future of news distribution. Tim Bradbury and his team at American City Business Journals encourage businesses to add video to news they distribute. Joe Chernov agreed, providing the staggering metric that companies that embed video into their press releases get a whopping 500% more views.

There you have it, seven nuggets to ponder right away. We knew this panel would be interesting, but we had no idea how eager marketers are to incorporate video into the mix and how successfully many are already doing so.

To see more of the commentary during and after the event, please check out this hashtag on Twitter: #bwvidevent.

Cecil B. DeMille was famous for flamboyant productions such as the Ten Commandments, with lavish sets that almost outshined the actors (which, in some cases, was actually his objective). How much of Cecil B. DeMille’s flamboyance should you bring into your productions? Let’s just say that in most cases less is more. In fact, if you’re just getting started, we suggest that you focus on the fundamentals of lighting, sound, background and traffic control. We’ll call these our “Four Commandments,” in honor of Mr. DeMille.

Lighting – Look for a location with good lighting that can be placed in front of the subject. If the subject is up against a wall, for example, be sure the room has more than one overhead light to avoid harsh shadows. Windows can bring in ambient light, but be sure the subject is facing the window to avoid the issue below (TIP: the brighter it is behind the subject the more light you’ll need in front).

Sound – New videographers ignore best practices for sound at their own peril. There’s nothing worse than getting home and discovering that your footage is marred by whirring, whooshing or extraneous voices you didn’t hear onsite. A little extra time in advance of shooting, however, goes a long way. If you’re in a quiet room without any echo, you may be able to get away with using the microphone built into the camera. Rather than take any chances, however, it’s better to have an external microphone on hand.  A lavalier microphone easily clips onto your subject and connects to your camera (be sure you have enough cord!). Ideally, the microphone should be 1-3 inches from the center of the chest.  Hide the cables by clipping them onto ties, button down shirts and jackets.

Backgrounds – Less is often more with your background. A cluttered background can distract the viewer and make your video seem amateurish. Removing the clutter, such as in the right-hand image below, immediately gives your video a more polished look. Note how the left-hand image has lines going through the subject’s head and reveals clutter behind. This is an easy fix by simply taking an extra minute to frame your subject through the viewfinder.

Traffic – Even seasoned videographers avoid high-traffic areas for video shoots. Your best bet is a conference room or office where you can shut the door.  It’s also a good idea to prepare signs saying “video shoot in progress” and, if possible, distribute an email to your company letting them know you’ll be filming.  And don’t forget about people and noises outside any windows. A bus going by or loud laughter in an office next door can ruin a “perfect take.” Be sure to anticipate all distractions and make plans to avoid them before you start.

Cecil B. DeMille was judged by his colorful sets and how well he could direct “a cast of thousands.” You’ll only be judged on how clearly your subject’s message is received by the viewer. By following these four commandments for lighting, sound, background and traffic, you may not win an Academy Award, but you will produce video that converts potential leads online.