Life is full of should-do’s.

Without thinking about it, I floss my teeth every night as part of my bedtime routine. I exercise regularly because I love how swimming energizes me. But there are plenty of other should-do’s I keep putting off. One of them is to use social media to build my professional reputation and relationships.

Social media has radically changed the way we communicate and connect with others. What I still think of as a should-do, younger workers—in addition to my early adopter peers—just do.

Don’t get me wrong—I use social media, but mostly to research and listen. If there was the equivalent of a Klout influence score for lurking, mine would be right up there! I am an introvert online. I join LinkedIn groups, but observe from the sidelines. I feel awkward—like I’m back in middle school and not sure where to sit at the lunch table.

It’s high-time for me—and maybe you too—to get over it. I realized I’m not the only one who feels this way when within hours of promoting our webinar, Using LinkedIn to Sell, we got 300 signups. Lots of extroverted salespeople are eager to move their selling skills online to engage with prospects. Like me, they know it’s something they should do and are looking for guidance getting started. They also want to be convinced they’ll realize a return from their investment of time and effort. I bet they’re struggling a bit to find their voices, too.

If becoming more ‘social’ is on your should-do list as a salesperson, I encourage you to check out this webinar. We invited David Kalstrom from Outbound Excellence to speak alongside our very own Cliff Pollan. David shares practical how-to tips from his social sales system. David’s system has been proven successful and reinforces what we at VisibleGains already know to be true: salespeople who engage more personally with prospects by sharing relevant information (via a tweet, participation in a LinkedIn group, direct email or whatever) build reputations and relationships that generate more sales and referrals over time. 

CLICK HERE to watch the webinar recording, Using LinkedIn to Sell.

Remember, it takes practice, practice, practice to transform should-do’s to behaviors we do do.
Are you committed to making ‘posting daily’ as habitual as flossing?

In a webinar we presented for the second time today, Trish Bertuzzi and Cliff Pollan offer tips for helping B2B salespeople win at the game of “Prospect Hide & Seek”. They talk about keeping prospects engaged in all steps of the selling process to avoid the salesperson’s nightmare of “being left out alone in the dark”.

While Bertuzzi and Pollan share many things you can do, they also emphatically stress one thing not to do: “Do not create resistant donkeys!” (Listen to Cliff Pollan’s words of caution.)

How many of you have defaulted to using the weak sales tactics described below (my mnemonic: WEAC) when trying to “convince” a prospect to break from the status quo and purchase your product?

• Warning of consequences for not changing
• Explaining how change should occur
• Arguing for the benefits of your solution
• Convincing someone they need to make a change

STOP!

Psychological research tells us WEAC sales tactics may very well halt whatever momentum in the sales process you’ve established by causing your prospect to behave like a donkey digging in its heels.

Why? The reason has to do with a natural tendency we all have to be apprehensive about change. Prospects, for example, often worry about selecting the very best solution or how a change might impact employee relationships, increase costs or demand more of their time. Pushed externally, a prospect may feel even more off balance. The more out of control a prospect feels, the more likely he or she is to gravitate back to a place of security—the status quo.

Remember, resistance is natural in the sales process. The mere existence of it does not suggest something wrong. The takeaway here is that the relational stance the salesperson takes can either strengthen or reduce this natural tendency.

Q: So what can you as salesperson do to minimize natural resistance and keep your prospect actively engaged in the “daylight” of your sales nurturing?

A: Put the prospect in charge of the change process. Use STRONG sales tactics (another mnemonic coined by me!) to facilitate keeping the prospect actively engaged:

• Support the change process by asking questions, listening and reflecting
• Trust the prospect’s perspective on the pros/cons of change, and the risks/benefits of the solutions available
• Respect how difficult the change process can be
• Offer encouragement for change if the prospect decides to take action
• No judgment—allow all issues to be on the table
• Guide, but do not drive the process—motivation for change needs to come from within your prospect

What sales tactics have you tried to prevent your prospect from becoming a resistant donkey?

Peggy Kriss, Ph.D. is a clinical psychologist in Newton, Massachusetts and a consultant to VisibleGains. Stay tuned for more psychology informed blogs by Dr. Kriss.

Photo Credit: pmarkham flickr

CHALLENGE: GETTING MORE WEBINAR REGISTRANTS

As we all know, breaking through and getting prospects to respond to webinar invites is getting harder given the inbox overload that most people are experiencing.
For Building Engines, they were looking for new ways to draw people into webinars and adding video seemed like a cost-effective solution. The goal was simple and easily tested add a short video promo to their traditional webinar promotion (through email) and see if it converts more attendees.

SOLUTION: SEND A WEBINAR PROMOTION APP

Building Engines used the VisibleGains webinar promotion application with coaching and best practices for one of their campaigns. In just a few hours, Sarah was able to script, shoot, and build a webinar promotion video app to include in her campaign. She featured the video app in her email and on her landing page.

Click Here To See How IT Worked

RESULTS: LARGE GROWTH IN WEBINAR SIGN-UPS

For this campaign, Building Engines was able to generate an immediately measurable impact. The key results were:

• 13.8% click-through rate for the 11,000 email send which was almost double the prior webinar*s click-through rate of 7%
• Quadruple the number of registrants over the prior month with the second highest total registrants in a webinar to date
• 65% of the audience was Highly Engaged during the webinar

Since this first video app with VisibleGains, Sarah has created a number of other VisibleGains videos for her webinars with continued success.

CHALLENGE: GENERATING MORE ACTIVE LEADS

As Jill Konrath says, “Today’s buyers are crazy, busy people” and the impact on webinar attendance has been one of the casualties. So how can content be leveraged in other ways that are more consumable by an audience? At byallaccounts, Barbara Kotlyar was looking to use a webinar in new ways to achieve two primary goals:

1. Generate net new leads for her sales team to call into
2. Warm up leads already in her funnel

SOLUTION: INTERACTIVE VIDEO FAQ AND ON-DEMAND WEBINAR

Click Here To See Barbara’s Solution In Action

Joe Chernov from Eloqua says that people these days prefer “pre-digested content” and byallaccounts used a combination of the VisibleGains Teaser Interview and On-Demand Webinar formats to provide this to the people in their funnel.

Working with VisibleGains coaches and the easy-to-use VisibleGains builder, byallaccounts created interactive video apps that allowed the viewer to navigate to short segments they were interested in from a GotoWebinar recording and a related video interview with the presenter.

RESULTS: GROWTH IN WEBINAR SIGN-UPS

By using interactive video before and after her webinar, Barbara achieved the following:

• 20% increase in live webinar attendees by including interactive frequently asked questions with presenter
• 4x additional On-Demand webinar viewers with simple quarterly re-marketing of interactive webinar segments

After this success, byallaccounts continues to use video to promote webinars and for on-demand webinar assets. In addition, byallaccounts experiments with FAQ interviews and Highlight reels as promotional assets to increase the long-tail nature of the content.

Twas the weeks before the webinar with registrations at stake.

The team gathered around, all heads in an ache.

The invitations had been scheduled and sitting in cue.

They know they need conversions, and more than just a few.

“We need a solution, a better way to convert!”

“How about making a video?” … “Ugh! That’s going to hurt!”

“I know a producer, he’ll script and he’ll shoot…

However, the downside, he costs a lot of loot.”

“Forget it, there’s no time, we need to be frugal!”

“But wait! There’s hope, I just did a quick search on Google.”

It was VisibleGains, and its self-service solution.

One might even call it a video revolution.

So easy to use with it’s templates and scripts.

A few tips from a coach, and they were creating their own clips.

An image or two, a bulleted list.

Everything they needed to promote what not to miss.

Into the invite, they called out with action.

“Click here to watch our webinars attraction.”

Out went the invite, with video and all.

In came the registrants, the most ever seen they recall.

“Our webinar will be such a success”

“And just to think, we used video with such little stress!”

“Up next, testimonials! Let our customers be heard!”

“Video without VisibleGains, would just be absurd.”

Video doesn’t have to be difficult or costly to produce.  Our mission of late has been to help businesses see this firsthand by starting slowly, measuring and then comparing BV (before video) and AV (after video). So, here’s a recently completed example to which many companies can relate: using a video app to drive higher webinar attendance. Building Engines was eager to try the simple BV/AV test. They were looking for new ways to draw people into webinars and adding video seemed like a cost-effective solution. For them, the goal was simple and easily tested – add a short video promo to traditional webinar promotion (through email) and see if it converts more attendees. So, instead of just sending an HTML email with a registration button, Building Engines included a video promotion with the email.  See below.

By clicking on the video to the right (in the image above), the prospect would go to the following landing page to get a taste of the event:

Click here to play the Video App.

So, did it work? Yes. The campaign kicked off with the email distribution just one week prior to the webinar. The company sent 11,000 emails to their house list, which typically returned a click-through rate of approximately 7%. This time, however, the click-through rate was 13.8%, twice that of its BV distributions. So how did the video app perform in this case? It was quadruple the number of registrants over the prior month and was the second highest webinar ever done by Building Engines. In addition, more than 65% of the attendees were “highly interested” during the actual presentation itself as rated by GoToWebinar’s engagement tool. But don’t just take our word for it. Choose what you would like to hear from Sarah Fisher below as she talks about parts of her first successful BV to AV experience.

There was a time when companies would spend considerable time and dollars to produce long “talking head” videos. In fact, many businesses still think of this style of video when they hear “business video.” That thinking is old school.

Today, a new formula is emerging that is based on conversion numbers, not artistic experimentation. A five-minute video of executives talking, featuring slick transitions and impressive graphics, may look nice, but it often doesn’t convert as well as a 90-second video with a strong call to action.

So, want a simple formula for creating highly converting video? Here it is:

10- to 15-second intro + 30- to 45-second overview/teaser + 10- to 20-second offer/ call-to-action

Sure, many digital marketers will experiment and try a slightly longer teaser or call to action, but the general guidelines are still useful. We’ve seen them work for clients time and time again. Whether you’re using video to promote an event, such as a webinar, a whitepaper or a product/service demo or trial, keep the formula above in mind and see your conversion numbers grow.

To read about other tips for using video to convert online visitors to leads, please download our eBook, Best Practices for Using Video to Convert Visitors to Leads, here.

OR Watch the video below to see an overview of the eBook:

Be sure to come back to our blog for more tips and tricks.